• 1.Overview and Introduction
• 2.Foundation & Architecture of my SAP CRM
• 3.my SAP CRM Analytics
• 4.my SAP CRM Marketing
• 5.my SAP CRM E-Commerce
• 6.my SAP CRM Channel Management
• 7.my SAP CRM Sales
• 8.my SAP Interaction Center
• 9.my SAP Service
• 10.my SAP Field Applications (with focus on Mobile Service)
• 11.my SAP CRM for Industries
• 12.Integration with other My SAP suite of modules
• 13.CRM Base Customizing
• 14.CRM Basic data & Customizing settings for these objects:
• 15. Business partner
• 16.Organizational model
• 17.Territory Management
• 18.Product master CRM Business Transactions
• 19.Overview of generic functions in business transactions
• 20.Activity Management (including Activity Journal and Groupware Integration)
• 21.Transaction type and item category customizing for these objects
• 22.Middleware settings:
• 23.Middleware connections to R/3, APO and CRM
• 24.CRM Business Partner – CRM Middleware
• 25.CRM Middleware – Sales and Billing
• 26.Basic concepts of CRM middleware
• 27.Replication administration
partner
• 16.Organizational model
• 17.Territory Management
• 18.Product master CRM Business Transactions
• 19.Overview of generic functions in business transactions
• 20.Activity Management (including Activity Journal and Groupware Integration)
• 21.Transaction type and item category customizing for these objects
• 22.Middleware settings: